Electric Curtains Maintenance & Warranty Terms

At VeilVeil, we are committed to providing high-quality electric curtains and comprehensive support. Please review our maintenance and warranty terms to ensure the best care for your product.

Warranty Terms

  1. Warranty Coverage:

    • All electric curtains come with a 1-year limited warranty from the date of purchase.
    • The warranty covers defects in materials and workmanship under normal use conditions.

  2. What is Covered:

    • Malfunctioning motors or control systems.
    • Manufacturing defects in the curtain tracks or brackets.

  3. What is Not Covered:

    • Damage caused by improper installation, accidents, or misuse.
    • Wear and tear, including fabric fading, discoloration, or scratches.
    • Issues caused by unauthorized modifications or repairs.

Repair Services Beyond Warranty

  1. Out-of-Warranty Repairs:

    • After the 1-year warranty period, repairs will be offered at a reasonable cost. Charges may include:
      • Labor fees.
      • Replacement parts (e.g., motors, remote controls, brackets).

  2. Repair Process:

    • Contact our Customer Care Team at support@veilveil.com or call 1(213)665-3364 to initiate a repair request.
    • Provide your order details and a description of the issue.
    • After assessment, we will provide a repair estimate, including costs and expected timelines.

  3. Shipping Costs:

    • Within the warranty period, shipping costs for repairs or replacements are covered by VeilVeil.
    • For out-of-warranty repairs, customers are responsible for shipping fees.

Care Tips to Extend Product Lifespan

  • Follow the installation and operating instructions provided with the product.
  • Regularly clean tracks and motors to prevent dust buildup.
  • Avoid exceeding weight limits or using the curtains in extreme conditions.

For additional questions or to request assistance, please contact our support team. At VeilVeil, we’re here to ensure your electric curtains remain in perfect working order!